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Volunteer Training

Training Deep Dive – The RIGHT Communication Skills

January 11, 2021 By cyndi4ETS

How well are your volunteers utilizing the RIGHT listening skills?

How do you know what is happening when your volunteers are with their clients?

The 5 RIGHT listening skills are the most important fundamental. Why?

  • Most of our understanding and expression of the other fundamentals are expressed in how we listen and respond to what clients tell us.
  • They are tools that create connection with clients.
  • They are the way in which we earn the right to speak into someone else’s life or situation.
  • They are the very vehicles by which we speak the truth in love and minister as opposed to manipulate.

It is important to keep these skills in front of volunteers on a regular basis and to figure out how to make sure that volunteers know and are using the RIGHT skills in the right way

Here are some ideas that might help you hold yourself as well as volunteers accountable:

  • Ask volunteers to recite the seven fundamentals every week before they begin seeing clients.
  • Conduct a standing one-minute focused review of the RIGHT listening skills at least once a month before volunteer shifts begin.
  • Keep a large flip-chart-sized visual of the RIGHT listening skills hanging  up in your office wherever volunteers hang out.
  • Use the RIGHT listening skills as one of the guides you use when processing a client interaction with a volunteer. Ask volunteers specific questions about how they used the skills and how they could have used them more effectively.
  • Teach volunteers how to evaluate their use of the RIGHT listening skills so they can see how important they are and the areas where they might need improvement.
  • Role-play with volunteers on a regular basis to evaluate their use of the RIGHT listening skills. If they cannot use them well in a role-play I can guarantee you they are not using them well when they are with clients.
  • Role-model the use of the skills when training, supervising and evaluating and interacting in any way with volunteers.

I would love to hear any of the ways in which you hold your volunteers accountable to the RIGHT listening skills. Let’s share our ideas and methods. We can all help and support each other as part of this community.

Send me an email – cyndi@equippedtoserve.com or fill out the contact me form on this website.

I will pass along any ideas that people send me.

Filed Under: Seven Fundamentals, Volunteer Training

Using Panel Discussions During In-service Training

January 4, 2021 By cyndi4ETS

Why panel discussions?

  • Panel discussions provide a variety of perspectives, insights and opinions.
  • Advertising ahead of time what the panel will be discussing and who will be on the panel is possible a great draw or motivation to attend the in-service.
  • Panel discussions are a great way to include other people with expertise and life experience into in-service training both within and outside your organization.
  • It is a way for staff members to learn as well during the panel discussion.

What is a panel discussion?

A panel discussion is a formal, moderated discussion between selected speakers on a specific topic, in front of an audience. A successful panel discussion will follow a set agenda, specifically a set order of specific events. Keeping to this order and adhering to time limits will make a panel discussion organized and professional. Distributing the agenda ahead of time to panel members and audience participants will assist the moderator in keeping all participants focused.

Components of A Panel Discussion

Targeted Opening

The moderator should introduce the topic in a focused and concise way, designed to grab the audience’s attention. The moderator can use an anecdote or example from current media to hone in on the main points of the coming discussion. The intent is to provide an engaging opening for all members of the discussion, including the panel members, who will benefit from knowing where the moderator intends to lead the discussion.

Introduction of Panel Members

The agenda should include a panel member introduction following the moderator’s opening. When the moderator introduces the panelists at the beginning of the discussion, she can do so by giving a quick bio of each panelist, targeting the panelists’ qualifications for the discussion, or she can ask the panelists to introduce themselves if the setting is less formal. She should let the panelists know they’ll be introducing themselves if that’s the case.

Questions for Panelists

The moderator can move the agenda along to posing questions to specific panelists, or to the group as a whole. Ideally, the moderator should have communicated with the panel members in the days leading up to the discussion and provided sample questions, so the panel members can prepare. The moderator should be prepared to keep to time constraints and have a prepared list of segue phrases to move the discussion along if it strays off track. For example, the moderator might say, “Going back to the original question, what is your perspective of the issue in that context,” or a similar phrase. To cut off panelists completely, she might say, “Moving on to the next question … .”

Panelist Closing Remarks

After the panel has participated in a discussion focused on the questions, each panelist should be given the opportunity to provide closing remarks. This gives the panelists the opportunity to highlight what they see to be the key elements of the discussion and their perspective on them. In order to keep the discussion moving, the moderator should introduce the closing remarks section by alerting panelists to their time constraints, for example two minutes each.

Question-and-Answer Section

A panel discussion should include audience interactivity in the form of a question-and-answer section. The moderator should take control of this activity by reminding all audience members they are limited to one question each and should refrain from making expository remarks that are too lengthy.

Thank the Panelists

The final item on the panel discussion agenda is thanking the panelists individually. The moderator should acknowledge all members of the panel and express gratitude for their participation, and reinforce the productivity of the discussion. The moderator may wish to thank any sponsors of the event, such as the owners of the facility where the discussion takes place, before saying goodnight to the audience.

Brainstormed Ideas for Panel Discussions Topics & Guests

Adoption

  1. Women who have had different experiences with adoption share their experiences and perspectives:
    • Closed adoption
    • Open adoption
    • Considered adoption but changed their mind
  2. Adoption counselors from a variety of adoption agencies or providers to come and share their processes for helping women through the adoption process
    • Adoption lawyer
    • Adoption agency
    • Inter-racial adoption
    • Post-adoption counseling
  3. Women/parents who have adopted in a variety of situations
    • Inter-racial adoptions
    • Foreign adoptions
    • Special needs adoptions
    • Adopting older children
  4. When adoption goes wrong
    • Invite women/couples who are willing to tell their stories of when adoption did not go well for them

Parenting Versus Adoption

Create a panel of women who, as teenagers, chose either adoption or parenting to tell their stories and how they feel now as they look back at their choices.

Vision Casting

Create a panel of Board Members to come and discuss the short- and long-term vision of the Center and how the board is helping to make that vision a reality.

Reproductive Loss or Post Abortion Counseling

Ask 5 women of varying ages, race, religious background, etc. and who have completely different abortion stories to speak about their healing journey.

Long-Term Benefits of Volunteering

Have volunteers who have been volunteering for 5+ years (if possible) share how they have grown over their time and what they see has been the benefits of volunteering for so many years.

Crisis

Invited several licensed counselors and/or social workers to discuss crisis intervention

Evangelism

Invite pastors and/or local evangelists to discuss various aspects of evangelism in crisis situations

I hope you give one of these ideas a try this year when you are planning your in-service trainings. I would love to know how it goes!

Filed Under: Inservice: Books, Movies, Topics, Volunteer Training

Training Deep Dive: Connecting

December 14, 2020 By cyndi4ETS

Image by Free-Photos from Pixabay

Connection

This is probably the one thing that has been missing for most of us during this past year due to the pandemic. I am single and live alone. Most of my family members live in the next state about 45 minutes away. Since March that short distance has felt much wider as it has been very difficult to visit with them. I retired from my full time job at the end of December 2019. I had so many plans to travel and make connections with people that I have not seen in a very long time. Sigh! I know you can identify with my situation. Most of us feel the disconnection in one way or another.

What do I mean by connecting?

It’s being with someone who “gets” me. It’s being with someone who listens and holds space for me. It’s being with someone who withholds judgment and does not feel the need to fix me. It’s knowing I am loved for who I am and not what I have done or accomplished.

Sigh! Isn’t that what we all want?

Isn’t that what our clients want?  (Even if they don’t realize they want it?)

Are your volunteers equipped with the tools to create the safety and trust necessary to invite their clients to connection? 

I hope so.

I have developed a power point that explains the concept of connecting to volunteers in your training program. The Equipped to Serve Seven Fundamentals must be taught but then you must show them HOW to USE those skills when interacting with clients. It is these fundamentals, used skillfully, that will offer a client the opportunity to connect by being open with their volunteer and vulnerable to their own hearts and deep desires.

Connecting requires the cooperation of someone else . . .

which makes it a DESIRE. What kind of prayers can volunteers be engaged in to help them create an atmosphere that would foster client authenticity, honesty and openness? I offer one below:

“Dear Lord Jesus, I offer up my time with clients today to you. I cannot do this without the power of your Holy Spirit. Help me to listen deeply, love extravagantly, and be radically empathetic. Enable me to hold my thoughts captive and withhold judgment. Help me to see your image in every person I interact with today. With your help I intend to speak the truth in love and minister without manipulation. I pray that the eyes of my clients’ hearts would be opened to how much they are loved by you. Today, may my words, meditations and actions be acceptable to you Jesus.”  Amen

I hope you take a minute to look at the connecting power point I have created.

You are free to download and use it in your training. It is animated but you can supply the audio to explain the process. The first slide is based on the client stories outlined in The Client introduction in the Equipped to Serve volunteer training manual. You must have the Power Point software on your computer to view this.

The isolation of this past year has given me a new perspective on the concept of connecting, with my own friends and family as well as others going through a crisis. I now see with new eyes because I have had my own experience of isolation, sadness, disconnection, and loneliness.

Creating an environment that would invite someone to choose connection might be the greatest thing we can do for them.

It is a holy endeavor that changes both parties.

By God’s grace, may it be so!

Filed Under: Seven Fundamentals, Vision, Faith & Courage, Volunteer Training

Differentiating Between the Three Arms of the Pro-Life Movement

November 30, 2020 By cyndi4ETS

I am adding a few pages in the Foundations section of the Equipped to Serve manual that outlines the three major arms of the pro-life movement. How they are similar and how they are different.

I feel this is important because often volunteers come to the Pregnancy Center ministry having been involved in one or more of the various arms of the pro-life movement. In some ways that can be helpful, but in other ways it can be harmful. Some of the methods used in the other arms of the pro-life movement may not be useful when interacting with individual women faced with the decisions of an unplanned pregnancy.

It is important, right from the beginning of training, to establish how the Pregnancy Center ministry is different – not better – just different. Different in our mindset and methods and the skills we use to interact with our clients.

The three main arms of the pro-life movement that have a variety of expressions are:

  1. Activism which is about changing public opinion about the abortion issue and standing in the way to prevent abortions from occurring.
  2. Legal and Legislative which is working within our existing systems to change laws concerning abortion
  3. Alternatives which is based on ministry to individuals who are grappling with personal decisions concerning current and past pregnancies.

How Are We Similar?

  1. We believe in the sanctity of human life and that life begins at conception. Conception is the time when sperm travels up through the vagina, into the uterus, and fertilizes an egg found in the fallopian tube.
  2. We believe that we should speak for those who have no voice.
  3. We believe that there are personal, societal, moral, and economic consequences to abortion.

How Are We Different?

Activism: Issue Based

Activism Characteristics

  • Peaceful protesting
  • Civil disobedience
  • Radical forms of education
  • Occasional violence in the past

Activism Motivation

  • Passionate convictions
  • Speaking and showing truth
  • Changing hearts and minds about the fundamentals of the issues
  • Historical examples of successful civil disobedience

Legal & Legislative: Systems Based

Legal & Legislative Characteristics

  • Working to change existing laws and legislation
  • Working within individual states’ laws as well as federal law
  • Legally supporting the other arms of the pro-life movement
  • Articulating legal, intellectual, and political arguments in defense of pro-life issues

Legal & Legislative Motivation

  • Justice for the unborn
  • Protection and provisions for women and unborn children
  • Clear and critical thinking
  • Slow and steady change from within our existing legal & legislative systems

Alternatives: Ministry Based

Alternatives Characteristics

  • Individual ministry – one woman at a time
  • Providing accurate information, options and support to women faced with the decisions of an unplanned pregnancy
  • Care for women who are facing consequences of previous abortions
  • Provide support services to enable women to choose life
  • Provide programs or resources in such areas as parenting, adoption, sexual choices
  • Provide medical services such as ultrasound, prenatal care and STD testing

Alternatives Motivation

  • To affect the abortion issue one women at a time.
  • To provide each woman with a safe place to talk about and contemplate their options when faced with an unplanned pregnancy.
  • To provide alternatives to abortion
  • To provide services that will enable women to choose to carry to term
  • To lower the abortion rate and to make the need for abortion rare.

Some Questions to Ponder:

  1. How do you address these differences in your training? Why would it be important to do so?
  2. What might be difficult for a person who has been active in the activism arm when they come to volunteer at a Pregnancy Center? How might you help them in your training and supervision?
  3. How do you see these various arms differ?  How do you agree with or disagree with each?
  4. What caused you to choose the alternatives arm of the pro-life movement?
  5. Why is it important to be clear about how the alternatives arm is different from the others?

Filed Under: Volunteer Training

Connecting Training to the Vision of the Ministry

November 16, 2020 By cyndi4ETS

One of the goals that any trainer should work towards is showing how the training that we ask of our volunteers fits in to the larger vision and goals of the ministry. Training volunteers who are going to work with clients usually demands both a financial and a substantial time commitment. It can seem daunting to a potential volunteer.  Explaining the why behind the expected commitment to training can often help volunteers see why the study and time commitment is important in achieving the vision and mission of the Pregnancy Center.

I have developed a power point presentation that explains how the skills taught in the Equipped to Serve training is driven by:

  • the beliefs we have that caused the Pregnancy Center to be developed which in turn drives  . . .
  • the mission of the ministry which then must identify . . .
  • the who we minister to which demands that we define . . .
  • the how we minister which then hopefully answers the question . . .
  • the results of the ministry . . .

Often Centers have an introductory session for potential volunteers that usually shares the vision and mission of the ministry, what the expectations and requirements are for volunteering, and all the ways to volunteer in the ministry. This is a great time to use this presentation. It shows the importance and reason for the training and ties it in to both the mission and the corporate and personal results of volunteering in the ministry.

I have put this power point I turned into a video that you can view on YouTube. I am having trouble embedding the video here on my site so you will have to copy the link below and put it in your Google Chrome search engine.

If you find this helpful and would like to use the visual I am happy to send you a copy of the Power Point presentation. You can alter the file to reflect your mission statement.

If you would like the Power Point please click on the connect link at the top of the page and send me your request.

Filed Under: Vision, Faith & Courage, Volunteer Recruitment, Volunteer Screening, Volunteer Training

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