How well are your volunteers utilizing the RIGHT listening skills?
How do you know what is happening when your volunteers are with their clients?
The 5 RIGHT listening skills are the most important fundamental. Why?
- Most of our understanding and expression of the other fundamentals are expressed in how we listen and respond to what clients tell us.
- They are tools that create connection with clients.
- They are the way in which we earn the right to speak into someone else’s life or situation.
- They are the very vehicles by which we speak the truth in love and minister as opposed to manipulate.
It is important to keep these skills in front of volunteers on a regular basis and to figure out how to make sure that volunteers know and are using the RIGHT skills in the right way
Here are some ideas that might help you hold yourself as well as volunteers accountable:
- Ask volunteers to recite the seven fundamentals every week before they begin seeing clients.
- Conduct a standing one-minute focused review of the RIGHT listening skills at least once a month before volunteer shifts begin.
- Keep a large flip-chart-sized visual of the RIGHT listening skills hanging up in your office wherever volunteers hang out.
- Use the RIGHT listening skills as one of the guides you use when processing a client interaction with a volunteer. Ask volunteers specific questions about how they used the skills and how they could have used them more effectively.
- Teach volunteers how to evaluate their use of the RIGHT listening skills so they can see how important they are and the areas where they might need improvement.
- Role-play with volunteers on a regular basis to evaluate their use of the RIGHT listening skills. If they cannot use them well in a role-play I can guarantee you they are not using them well when they are with clients.
- Role-model the use of the skills when training, supervising and evaluating and interacting in any way with volunteers.
I would love to hear any of the ways in which you hold your volunteers accountable to the RIGHT listening skills. Let’s share our ideas and methods. We can all help and support each other as part of this community.
Send me an email – cyndi@equippedtoserve.com or fill out the contact me form on this website.
I will pass along any ideas that people send me.